Lyndon Wood, chairman and chief executive of Caerphilly-based the Moorhouse Group, becomes a dragon for the day and seeks more enthusiasm from fellow brokers.
The Cardiff International Arena was, last Friday and Saturday, host to a Dragon's Den style New Start Event. I sat as one of four judges waiting to be presented with 31 business pitches followed by questions to the candidates.
Among them all were no financial services pitches but it did not surprise me.
Brokers often talk about their businesses in uninspiring terms such as "we get by" or "we are doing ok". In 20 years of building the Moorhouse Group organically I have never once heard a broker say "we are doing fantastically well" or "we are growing at a rate of knots" or "we cannot get enough staff to cope with demand".
I speak to many brokers weekly and, while I admire individuals for taking the leap at some stage and setting up their own business, it amazes me how quickly the very essence of what they set-up disappears. I have met some really nice people and a few fantastic and genuine souls along the way but it's noticeable how fast the initial inspiration can desert insurance brokers not long after start-up. I have personally been inspired by business people outside of the insurance industry but never by those inside it, which begs the questions: why is that? And why do brokers seem to lack the focus to build a great business?
My conclusion and reasoning is that many brokers do not know how to harness their determination and drive to focus on the right channels. They also often seem unable to identify what they are great at and are not quick to grasp opportunities therefore leaving it to the next man or woman to take it from them; it took me 15 years to learn that one!
To start a business is relatively easy and the process of selling a business is also straightforward - it's what is left in the middle that is always the challenge. It is sometimes frustrating how, compared with other sectors, brokers seeem the ones least willing to take advice and learn from people who have set-up, built and continued to build with a clear focus and an exit strategy in mind. It is important not to miss opportunities - especially at the moment - and getting good advice can make all the difference to broker's business. To ask is a moment's shame but not to ask and remain ignorant is a lifelong shame.
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